Thu, 28 Sep 2006 16:19:56 -0700
Good Morning Raith Users:
Starting now through 10-09-06 I will be away from SNF During this time
I will be on and off the cell phone grid and you may be unable to reach
me by cell phone for support on the Raith 150 system. I will respond
to all voice mail left on my phone as soon as I am able to.
Please enlist the aid of your local Raith Champions for assistance on
the tool should you run into any problems whatsoever.
Below and attached I have the Raith FAQ No. 6, How to Get Help - "WHO
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.
Please play nicely together and work to maximize throughput on the
system while I am away when it returns to service.
Thank you for your support!
James Conway
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO CALL"
Greetings Raith Users:
I wish to remind everyone that we have set into place a hierarchical
structure on what to do and whom to call if you encounter problems
on the RAITH 150 system
during my absence, or for those times I am not be available by cell phone.
For Example:
* You encounter a LOAD LOCK ERROR on the system and cannot
* continue the Load or Unload cycle without an administrator login and
support.
* The pumps or system hardware are not working normally and the
* logic may have become reversed.
* Beam Blanking Logic is reversed due to an RAITH150.exe
* application crash when the beam was unblanked in your software panel ...
1. If I am available, try to call me on my cell phone and I will walk
you through the Recovery procedures. My number is 001-415-412-4825.
Be sure to leave Voice Mail if I don't answer!
2. Try then to contact a RAITH Champion:
Arvind Sundaramurthy arvisun@stanford.edu 1-650- 450-0475
Ryan Tu ryantu@stanford.edu 1-650-799-6492
Jun Pan panjun@stanford.edu 1-650-353-6588
Hemanth Jagannathan jhemanth@stanford.edu 1-650-380-2105
3. Contact a RAITH USA Application Support Specialist:
Dr. Joseph Klingfus, Applications Scientist jk@raithusa.com
1-218-483-1267
4. For Major Hardware issues and all emergencies with the LEO or RAITH
Hardware:
Contact the RAITH USA Field Service Manager, Cole Loomis
cl@raithusa.com
(631) 738-9500 or Kevin Burcham <kb@raithusa.com> same number at
RAITH USA.
Thank you all for your support!
James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc@snf.stanford.edu
Good Morning Raith Users:
Starting now through 10-09-06 I will
be away from SNF During this time I will be on and off the cell phone
grid and you may be unable to reach me by cell phone for support on the
Raith 150
system. I will respond to all
voice mail left on my phone as soon as I am able to.
Please enlist the aid of your local Raith Champions for assistance on
the tool should you run into any problems whatsoever.
Below and attached I have the Raith FAQ No. 6,
How to Get Help
- "WHO ARE YOU GOING TO CALL" and the Raith Champion list and email
addresses.
Please play nicely together and work to maximize throughput on the
system while I am away when it returns to service.
Thank you for your support!
James Conway
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO CALL"
Greetings Raith Users:
I wish to remind everyone that we have set into place a hierarchical
structure on what to do and whom to call if you encounter problems
on the RAITH 150 system
during my absence, or for those times I am not be available by cell
phone.
For Example:
* You encounter a LOAD LOCK ERROR on the system and cannot
* continue the Load or Unload cycle without an administrator login and
support.
* The pumps or system hardware are not working normally and the
* logic may have become reversed.
* Beam Blanking Logic is reversed due to an RAITH150.exe
* application crash when the beam was unblanked in your software panel
...
1. If I am available, try to call me on my cell phone and I will walk
you through the Recovery procedures. My number is 001-415-412-4825.
Be sure to leave Voice Mail if I don't answer!
2. Try then to contact a RAITH Champion:
Arvind Sundaramurthy
arvisun@stanford.edu 1-650-
450-0475
Ryan Tu
ryantu@stanford.edu
1-650-799-6492
Jun Pan
panjun@stanford.edu
1-650-353-6588
Hemanth Jagannathan
jhemanth@stanford.edu
1-650-380-2105
3. Contact a RAITH USA Application Support Specialist:
Dr. Joseph Klingfus, Applications Scientist
jk@raithusa.com
1-218-483-1267
4. For Major Hardware issues and all emergencies with the LEO or RAITH
Hardware:
Contact the RAITH USA Field Service Manager, Cole Loomis
cl@raithusa.com
(631) 738-9500 or Kevin Burcham
<kb@raithusa.com> same number
at RAITH USA.
Thank you all for your support!
James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc@snf.stanford.edu
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