Subject: James Conway out of the office from Friday April 1 returning Tuesday April 5, 2005
From: James Conway <jwc@snf.stanford.edu>
Date: Thu, 31 Mar 2005 11:37:15 -0800
Thu, 31 Mar 2005 11:37:15 -0800
Greetings:

James Conway out of the office from Friday April 1 returning Tuesday 
April 5, 2005.
I will likely not be available by cell phone at ll times between Friday 
afternoon through Monday evening. 
Please leave a voice mail if you call and I will respond ASAP when I 
come back onto the grid.
Gigi, Arvind, and Ryan Tu are in charge of the system in my absence. 
Attached is the "FAQ: Who are you going to call" list.

Off to the Wilderness,

James Conway




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Greetings:

James Conway out of the office from Friday April 1 returning Tuesday April 5, 2005.
I will likely not be available by cell phone at ll times between Friday afternoon through Monday evening. 
Please leave a voice mail if you call and I will respond ASAP when I come back onto the grid.
Gigi, Arvind, and Ryan Tu are in charge of the system in my absence. Attached is the "FAQ: Who are you going to call" list.

Off to the Wilderness,

James Conway



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Subject:
FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna
call"
From:
James Conway <jwc@snf.stanford.edu>
Date:
Fri, 28 May 2004 12:46:49 -0700
To:
Raith SNF Mailing list <raith@snf.stanford.edu>
CC:
Joseph Klingfus <jk@raithusa.com>, Michael Kahl <kahl@raith.de>, "Cole Loomis -- RAITH
USA." <cl@raithusa.com>, Kevin Burcham <kb@raithusa.com>

FAQ ##:  SYSTEM PROBLEMS:  "WHO ARE YOU GOING TO CALL"


Greetings:

I will be away next week attending Three Beams and I wish to formally set into place
a hierarchical structure on what to do and whom to call if you encounter problems on
the RAITH 150 system during my absence, and for those times I am not be available by
cell phone.

Up till now this has been in place informally within the RAITH Champions and has been
mentioned in training sessions after RAITH Group V -- but after a SNAFU that occurred
in my last absence last March I wish to restate this THREAD as an FAQ...

For Example: 

    * You encounter a LOAD LOCK Error 4 on the system and cannot complete the Load/
Unload cycle without an administrator login.
    * The pumps or system hardware are not working normally and the logic may have become
reversed.
    * Beam Blanking Logic is reversed due to an RAITH150.exe application crash when
the beam was unblanked...

   1. If I am available, try to call me on my cell and I will walk you through the Recovery
procedures. 001-415-412-4825
      (NOTE:  I live on the fringe of cell service when at home, and every Monday evening
am off the grid after 10 PM and cannot be reached. Sometimes I can receive a SMS text
messages.  I will respond if I am able to ASAP.

   2. Try to contact a RAITH Champion:
      Luigi Scaccabarozzi gigi@snf.stanford.edu  at 650-725-6970
      Arvind Sundaramurthy  arvisun@stanford.edu (650) 450-0475
      Mark Topinka mtopinka@stanford.edu  1-650-387-6049
      David Fattal dfattal@stanford.edu  650-724-9612 office  650-723-8586 lab

   3. Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk@raithusa.com  218-483-1267 
    

   4.

For Major Hardware issues and all emergencies with the LEO or RAITH Hardware: 
Contact the  RAITH USA Field Service Manager, Cole Loomis cl@raithusa.com   (631) 738-9500
or Kevin Burcham <kb@raithusa.com> also at the Main Raith USA line (631) 738-9500 
    

Finally unless it is a catastrophic failure and the system becomes unsafe or in the
least terrifying to operate -- please avoid placing the system into RED LIGHT Mode when
I am away.
ALWAYS report all errors and comments to to the CORAL 'Make Comments' or 'Report Problem'
section so it gets logged into our tracking system. To quote John Shott, "Its not a
problem until it is reported to CORAL."

Raith Champions wishing to step forward and gain more training on clearing load lock
errors and recovering from problems are encouraged to see me for further training.

Thank you for your support!

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
650-725-7075
jwc@snf.stanford.edu