Subject: FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
From: James Conway <jwc@snf.stanford.edu>
Date: Wed, 20 Aug 2008 17:04:36 -0700


FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
August 20, 2008


Greetings Raith 150 Users,


I will be away all of the next two weeks attending BurningMan.  I wish to remind everyone that we have set into place a hierarchical structure on what to do and whom to call if you encounter problems on the RAITH 150 system during my absence, or for those times I am not available by cell phone.

After Saturday August 23, 2008 until September 5th, 2008  I will not be available by phone at 415-412-4825 nor by email, voice mail or SMS text messaging.  I will be off the cell phone grid during this entire time.

    * You encounter a LOAD LOCK Error on the system and cannot complete the Load/ Unload cycle without an administrator login.
    * The pumps or system hardware are not working normally and the logic may have become reversed.
    * Beam Blanking Logic is reversed due to an RAITH150.exe application crash when the beam was unblanked during your session...

   1. If I am available, try to call me on my cell and I will walk you through the Recovery procedures. 001-415-412-4825
   
   2. Try to contact a RAITH Champion:
     

      Dirk Englund           englund@stanford.edu            650-450-3829
      Xinran Wang           xinranw@gmail.com
                   650-796-4743     
      Yuan Zhang             zhangy@stanford.ed               650-387-0715
      Andrei Faraon         faraon@stanford.edu               650-714-7881    


   3. Contact a RAITH USA Application Support Specialist:

    Dr. Joseph Klingfus, Applications Scientist jk@raithusa.com  218-483-1267
    

   4. For Major Hardware issues and all emergencies with the LEO or RAITH Hardware:
    Contact the  RAITH USA Field Service Manager, Cole Loomis cl@raithusa.com   (631) 738-9500
or Kevin Burcham <kb@raithusa.com> also at the Main Raith USA line (631) 738-9500
    

Finally unless it is a catastrophic failure and the system becomes unsafe, or in the least terrifying to operate -- please avoid placing the system into RED LIGHT Mode when I am away.
ALWAYS report all errors and comments to to the CORAL 'Make Comments' or 'Report Problem' section so it gets logged into our tracking system.
To quote John Shott, "Its not a problem until it is reported to CORAL."

Many thanks to the many Raith Champions whom have come forward and offered to cover for me during my absence!

Thank you all for your support!

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
650-725-7075
cell 415-412-4825
jwc@snf.stanford.edu