Subject: FAQ NO 6: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
From: James Conway <jwc@snf.stanford.edu>
Date: Thu, 27 Aug 2009 11:56:28 -0700
Thu, 27 Aug 2009 11:56:28 -0700
*Good Morning Raith Users:

*Starting late Friday August 28th and continuing through September 14, 
2009  I will be away from SNF performing my public service commitment 
working as a Black Rock Ranger 
<http://www.rangers.org/rangers.v5/Welcome.html> at BurningMan 2009 
<http://www.burningman.com/>..  During this time starting mid day 
Saturday I will be off the cell phone grid at times and you will be 
unable to reach me by cell phone for support on the Raith 150 system.    
I will respond to all voice mails left on my phone as soon as I am able 
to at 415-412-4825.

All PMMA's have been stocked in sufficient supplies to last through this 
period.  Please use these expensive engineering materials frugally and 
if we run out please see Mahnaz Mansourpour or David Cala to obtain the 
next bottle of materials.

Please enlist the aid of your local Raith Champions for assistance on 
the tool should you run into any problems whatsoever.

Below and attached I have the Raith FAQ No. 6,* *How to Get Help - "WHO 
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.

Please play nicely together and work to maximize throughput on the 
system while I am away.

Thank you for your support!

James Conway

_______________________________________________________________________________________________________________________________________________

*RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO 
CALL"                                   *

* *

*Greetings Raith Users:**
*I wish to remind everyone that we have set into place a hierarchical 
structure on what to do and whom to call if you encounter problems on 
the RAITH 150 system

during my absence, or for those times I am not be available by cell phone.

 

*  For Example:*

 

        You encounter a LOAD LOCK ERROR on the system and cannot

        continue the Load or Unload cycle without an administrator 
login and support.

        The pumps or system hardware are not working normally and the

        logic may have become reversed.

        Beam Blanking Logic is reversed due to an RAITH150.exe

        application crash when the beam was unblanked in your software 
panel ...

1.   If I am available, try to call me on my cell phone and I will walk 
you through the Recovery procedures. My number is 001-415-412-4825.
 Be sure to leave Voice Mail if I don't answer!

 

2.   Try then to contact a RAITH Champion:

Jesse Lu jesselu@stanford.edu <mailto:jesselu@stanford.edu>   408-568-9356

Kelley Rivoire krivoire@stanford.edu <mailto:krivoire@stanford.edu> 
650-575-2010

Bryan Christopher Ellis bryane@stanford.edu 
<mailto:bryane@stanford.edu>  303-918-4305

Ekin Kocabas kocabas@stanford.edu <mailto:kocabas@stanford.edu>  
650-804-4210
 

3.      Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk@raithusa.com 
<mailto:jk@raithusa.com> 1-218-483-1267

 

            4. For Major Hardware issues and all emergencies with the 
LEO or RAITH Hardware:

Contact the RAITH USA Field Service Manager, Cole Loomis cl@raithusa.com 
<mailto:cl@raithusa.com>
(631) 738-9500 or Kevin Burcham kb@raithusa.com <mailto:kb@raithusa.com> 
at the same number RAITH USA.

                Our RAITH USA West Coast Service Engineer is Lev Markov 
lm@raithusa.com <mailto:lm@raithusa.com>
                His Cell Phone number is 973-444-5605

Please be careful with the system during my absence! 
Please avoid placing the system into SHUTDOWN on Coral unless it becomes 
a safety issue.  Simply 'Report Problem' and in the subject line type 
'Red status should be a shutdown."

  
*Thank you all for your support!*


James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc@snf.stanford.edu




["multipart/related" not shown]
Good Morning Raith Users:

Starting late Friday August 28th and continuing through September 14, 2009  I will be away from SNF performing my public service commitment working as a Black Rock Ranger at BurningMan 2009..  During this time starting mid day Saturday I will be off the cell phone grid at times and you will be unable to reach me by cell phone for support on the Raith 150 system.    I will respond to all voice mails left on my phone as soon as I am able to at 415-412-4825.

All PMMA's have been stocked in sufficient supplies to last through this period.  Please use these expensive engineering materials frugally and if we run out please see Mahnaz Mansourpour or David Cala to obtain the next bottle of materials.

Please enlist the aid of your local Raith Champions for assistance on the tool should you run into any problems whatsoever.

Below and attached I have the Raith FAQ No. 6, How to Get Help - "WHO ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.

Please play nicely together and work to maximize throughput on the system while I am away.

Thank you for your support!

James Conway

_______________________________________________________________________________________________________________________________________________

RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - “WHO ARE YOU GOING TO CALL”                                  

 

Greetings Raith Users:
I wish to remind everyone that we have set into place a hierarchical structure on what to do and whom to call if you encounter problems on the RAITH 150 system

during my absence, or for those times I am not be available by cell phone.

 

  For Example:

 

·        You encounter a LOAD LOCK ERROR on the system and cannot

·        continue the Load or Unload cycle without an administrator login and support.

·        The pumps or system hardware are not working normally and the

·        logic may have become reversed.

·        Beam Blanking Logic is reversed due to an RAITH150.exe

·        application crash when the beam was unblanked in your software panel ...

1.   If I am available, try to call me on my cell phone and I will walk you through the Recovery procedures. My number is 001-415-412-4825.
 Be sure to leave Voice Mail if I don’t answer!

 

2.   Try then to contact a RAITH Champion:

Jesse Lu jesselu@stanford.edu   408-568-9356

Kelley Rivoire krivoire@stanford.edu 650-575-2010

Bryan Christopher Ellis bryane@stanford.edu  303-918-4305

Ekin Kocabas kocabas@stanford.edu  650-804-4210
 

3.      Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk@raithusa.com 1-218-483-1267

 

            4. For Major Hardware issues and all emergencies with the LEO or RAITH Hardware:

Contact the RAITH USA Field Service Manager, Cole Loomis cl@raithusa.com
(631) 738-9500 or Kevin Burcham kb@raithusa.com at the same number RAITH USA.

                Our RAITH USA West Coast Service Engineer is Lev Markov lm@raithusa.com
                His Cell Phone number is 973-444-5605

Please be careful with the system during my absence! 
Please avoid placing the system into SHUTDOWN on Coral unless it becomes a safety issue.  Simply 'Report Problem' and in the subject line type 'Red status should be a shutdown."

  
Thank you all for your support!


James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc@snf.stanford.edu



["image/jpeg" not shown]