Subject: FAQ NO 6: “WHO ARE YOU GOING TO CA LL” for assistance on the RAITH 150
From: "James W. Conway" <jwc@snf.stanford.edu>
Date: Fri, 26 Aug 2011 17:46:17 -0700
Fri, 26 Aug 2011 17:46:17 -0700
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Greetings to the RAITH Community:

Many of you didn't realize that last month we exceeded 350 Users trained on the SNF Raith system.  Currently there are about 210 qualified users still here at Stanford.

Thank you for your support over the last nine years!

Starting late Friday August 26th and continuing through September 19, 2010 I will be away from SNF performing my annual public service commitment working as a Black Rock Ranger at BurningMan 2011.  During this time starting mid day Saturday, I will be off the cell phone grid and you will be unable to reach me by cell phone for support on the Raith 150 system.    I will respond to all voice mails left on my phone as soon as I am able to at 415-412-4825 after September 7, 2011

All PMMA's have been stocked in sufficient supplies to last through this period.  Please use these expensive engineering materials frugally and if we run out please see Mahnaz Mansourpour or David Cala to obtain the next bottle of materials.

Please enlist the aid of your local Raith Champions for assistance on the tool should you run into any problems whatsoever.

Below and attached I have updated the Raith FAQ No. 6,

How to Get Help - "WHO ARE YOU GOING TO CALL"

The most experienced RAITH CHAMPIONS to call during this period are Kelly Rivoire, KC Balram, Arka Majumdar, Jessie Lu, and Gary Shambat.

Please play nicely together and work to maximize throughput on the system while I am away.

Thank you for your support!

James Conway



 

RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help…

“WHO ARE YOU GOING TO CALL”

Greetings Raith Users:
I wish to remind everyone that we have set into place a hierarchical structure on what to do and whom to call if you encounter problems on the RAITH 150 system during my absence, or for those times I am not be available by cell phone.

  For Example: 

·        You encounter a LOAD LOCK ERROR on the system and cannot

continue the Load or Unload cycle without an administrator login and support.

·        The pumps or system hardware are not working normally and the

logic may have become reversed.

·        Beam Blanking Logic is reversed due to an RAITH150.exe

 application crash when the beam was unblanked in your software panel...

1.   If I am available, try to call me on my cell phone and I will walk you through the Recovery procedures. My number is 001-415-412-4825.
 Be sure to leave Voice Mail if I don’t answer!

2.  Try then to contact any RAITH Champion:

Krishna  Balram kcbalram@stanford.edu Coral kcbalram Phone: 650-497-9317
Jesse Lu jesselu@stanford.edu   408-568-9356
Altamash altamash@stanford.edu Coral: altamash Phone: 512-940-8648
Kelley Rivoire  krivoire@stanford.edu Coral: krivoire Phone: 650-575-2010
Arka Majumdar arkam@stanford.edu Coral: arkam Phone: cell 650-906-8666
Gary Shambat gshambat@stanford.edu Coral: gshambat Phone: 703-926-5655 cell

 
3.      Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk@raithusa.com 1-218-483-1267

 

4. For Major Hardware issues and all emergencies with the LEO or RAITH Hardware:

Contact the RAITH USA Field Service Manager:
 Cole Loomis cl@raithusa.com
(631) 738-9500 or Kevin Burcham kb@raithusa.com at the same number RAITH USA.

Our RAITH USA West Coast Service Engineer is Lev Markov lm@raithusa.com
     His Cell Phone number is 973-444-5605 cell or 510-922-8272

Please be careful with the system during my absence! 
Please avoid placing the system into SHUTDOWN on Coral unless it becomes a safety issue.  Simply 'Report Problem' and in the subject line type 'Red status should be a shutdown."

  
Thank you all for your support!


James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc@snf.stanford.edu


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