[Fwd: [Fwd: License Problem concerning CAPROX and HL 700]] (fwd)
bmurray at snf.stanford.edu
Tue Jul 31 12:37:07 PDT 2001
Paul and Chongwu,
Instead of a license this morning, we received this message from SIGMA-C
Support. Daniel claims that our license is fine and that we must
"deactivate partial processing." Please see his message below. Can
one of you check this and let me know if this solves the problem?
SIGMA-C Support wrote:
> Dear Mr. Bell,
> if I understood your problem right, you can't write a file for your HL 700.
> I have checked the license and it contains a the feature HL 700 meaning you
> should be able to. A guess is that you activated partial processing and
> therefor can't find the HL 700 in the format export list.
> Please deactivate partial processing since HL 700 is not yet supported by
> that. If you do so, you should be able to create an output fill for the HL 700.
> If any further problems remain, please contact us.
> Sincerely yours
> Daniel Ritter
> Daniel Ritter (ritter at sigma-c.com)
> Service & Customer Support (support at sigma-c.com)
> Sigma-C GmbH, Thomas-Dehler-Str. 9, D-81737 Munich, Germany
> Phone: +49 (89) 6302 5747, Fax: +49 (89) 6302 5749
Customer Relations North America
901 Campisi Way #248, Campbell, CA 95008
Phone: (408) 371 8467, Fax: (408) 371 7866
Email: adarna at sigma-c.com
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From: Linda Adarna-Franke <adarna at sigma-c.com>
Subject: [Fwd: License Problem concerning CAPROX and HL 700]
Date: Tue, 31 Jul 2001 10:49:46 -0700
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