From uli at snf.stanford.edu  Mon Aug  4 09:26:24 2003
From: uli at snf.stanford.edu (Uli Thumser)
Date: Mon, 04 Aug 2003 09:26:24 -0700
Subject: svgcoat2 failure notice
Message-ID: <3F2E8930.F64B178F@snf.stanford.edu>

Hi,

a user tried to report a problem at svgcoat2 but he received an error
message. Could you please check this out for me? 

Thank you,
Uli

-------- Original Message --------
Subject: FW: failure notice
Date: Sat, 2 Aug 2003 17:31:10 -0700
From: "Lincicum Matthew" <mlincicum01 at whitworth.edu>
To: <uli at snf.stanford.edu>

uli,
this is the email i got after trying to report a problem on SVGcoat on
Coral.

- matt


-----Original Message-----
From:	MAILER-DAEMON at snf.Stanford.EDU
[mailto:MAILER-DAEMON at snf.Stanford.EDU]
Sent:	Thu 7/31/2003 3:06 PM
To:	mattlin at snf.Stanford.EDU
Cc:	
Subject:	failure notice

Hi. This is the qmail-send program at snf.stanford.edu.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<svgcoat2-pcs at snf.stanford.edu>:
ezmlm-reject: fatal: List address must be in To: or Cc: (#5.7.0)

--- Below this line is a copy of the message.

Return-Path: <mattlin at snf.stanford.edu>
Received: (qmail 5407 invoked from network); 31 Jul 2003 22:06:55 -0000
Received: from snf-dummy.stanford.edu (171.64.101.118)
  by snf.stanford.edu with SMTP; 31 Jul 2003 22:06:55 -0000
Subject: Problem svgcoat2 2003-07-31 15:06:55: Report Problem for
svgcoat2
Date: Jul 31, 2003 3:06:55 PM
From: mattlin at snf.stanford.edu
To: svgcoat2-pcs at snf.stanford.edu

The black guards that stop the wafer on the vacuum at the spin station
did not come up all the way, so the wafer ran past the spin station and
had to be manually placed over the vacuum.


From langrock at stanford.edu  Mon Aug 18 17:55:26 2003
From: langrock at stanford.edu (Carsten Langrock)
Date: Mon, 18 Aug 2003 17:55:26 -0700
Subject: Coral Problems
Message-ID: <D23154D4-D1DF-11D7-9784-000393CC7DE2@stanford.edu>

Hi,

I am a new lab-member having problems with the CORAL system. Today I 
went over to CIS to change my user password using the terminal at the 
entrance of the clean-room. That went fine, but when I logged out and 
back in, CORAL did not start up. It says "Starting up ..." but fails to 
actually do so. The starting-up-message goes away after a few seconds, 
but that's it, no CORAL. It'd be great if somebody could fix that or 
tell me how to fix it myself. I also tried to start CORAL manually by 
calling /usr/local/bin/coral. This had the same effect as logging in.

Thanks,
Carsten

p.s.: My login ID is "langrock"
_____________________________________
Dipl.-Phys. Carsten Langrock

Graduate Research Assistant, Ph.D. Candidate
Department of Electrical Engineering
Stanford University

Ginzton Laboratory, Room 54-B
450 Via Palou
94305 Stanford, CA

Tel. (650) 723-1718
Fax (650) 723-2666
_____________________________________



From bmurray at snf.stanford.edu  Mon Aug 18 18:08:12 2003
From: bmurray at snf.stanford.edu (Bill Murray)
Date: Mon, 18 Aug 2003 18:08:12 -0700 (PDT)
Subject: Coral Problems
In-Reply-To: <D23154D4-D1DF-11D7-9784-000393CC7DE2@stanford.edu>
Message-ID: <Pine.LNX.4.04.10308181806050.25674-100000@snf.stanford.edu>

Carsten,

Although you do have a Unix account on sunray/sunstar, you do not have
a Coral account.  You should see Jane Edwards to get a Coral account
set up.

Bill

On Mon, 18 Aug 2003, Carsten Langrock wrote:

> Hi,
> 
> I am a new lab-member having problems with the CORAL system. Today I 
> went over to CIS to change my user password using the terminal at the 
> entrance of the clean-room. That went fine, but when I logged out and 
> back in, CORAL did not start up. It says "Starting up ..." but fails to 
> actually do so. The starting-up-message goes away after a few seconds, 
> but that's it, no CORAL. It'd be great if somebody could fix that or 
> tell me how to fix it myself. I also tried to start CORAL manually by 
> calling /usr/local/bin/coral. This had the same effect as logging in.
> 
> Thanks,
> Carsten
> 
> p.s.: My login ID is "langrock"
> _____________________________________
> Dipl.-Phys. Carsten Langrock
> 
> Graduate Research Assistant, Ph.D. Candidate
> Department of Electrical Engineering
> Stanford University
> 
> Ginzton Laboratory, Room 54-B
> 450 Via Palou
> 94305 Stanford, CA
> 
> Tel. (650) 723-1718
> Fax (650) 723-2666
> _____________________________________
> 



From shott at snf.stanford.edu  Wed Aug 20 08:34:59 2003
From: shott at snf.stanford.edu (John Shott)
Date: Wed, 20 Aug 2003 08:34:59 -0700
Subject: trouble with Coral inside SNF
In-Reply-To: <5.2.1.1.2.20030819151153.00b66e08@vigneshg.pobox.stanford.edu>
References: <5.2.1.1.2.20030819151153.00b66e08@vigneshg.pobox.stanford.edu>
Message-ID: <3F439523.3020303@snf.stanford.edu>

Vignesh:

Although I don't know exactly what got your sessions into that state ... I 
know how to fix it:

Basically, your session is trying to use the Open Windows environment instead 
of the Common Desktop Environment ... and, once it is set for Open Windows it 
will continue to use it because it uses whatever was used last time by defaults.

So, to fix this:

Before you type your login name in the login window, notice that there is a 
button named "Options".

Click the "Options" button which will give you a pulldown menu.  Select the 
"Sessions" sub-menu item.  THis will give you 4 choices"

You will likely see that "Use window manager from previous session" (or 
something like that) is selected.  You will also see, "Use Open Windows", "Use 
Common Desktop Environment", and "Use Failsafe Session".

Select "Use Commonn Desktop Environment" ... then log in normally.
This should get you a good coral session and the proper environment this time 
... and it should fix it in the future as well.

Good luck,

John


> Hi John,
> 
> I spoke with Jane Edwards and she redirected me to you.
> 
> I am a new user at the SNF. I got access a while ago, but have only just started to really use the equipment.
> 
> On Friday, I entered the SNF (my card does not let me in... someone else did), but when I logged on to any computer (to try and enable the MRC etcher that I needed to use... ), Coral did not start up: I got a few windows; one which looked like a File Manager, another one which showed the "bash" prompt, a third which told me how to use the desktop and the mouse (!) and a fourth asking me to register Solaris or some such thing - but no Coral. I believe Coral is supposed to start automatically when one logs in - it didn't. I did not know how to manually start it either. Finally, Nancy Latta had to enable the MRC for me. The same thing happened today... and I decided to do something about it.
> 
> I heard that someone else also had a similar problem and you fixed that. I hope you can help and set this right. Thanks.
> 
> My details:
> Coral login: vigneshg
> SUNet Id: 05113404
> Email: vigneshg at stanford.edu
> 
> Incidentally, Remote Coral works on my laptop in the office.
> 
> - Vignesh 




From mtang at snf.stanford.edu  Thu Aug 21 15:07:35 2003
From: mtang at snf.stanford.edu (Mary Tang)
Date: Thu, 21 Aug 2003 15:07:35 -0700
Subject: email
References: <5.2.0.9.0.20030821140133.044d8de0@imap.uci.edu>
Message-ID: <3F4542A7.EF5C2C37@snf.stanford.edu>

Hi Dawei --

I am replying to both you and to coral at snf -- the Coral Developers should
be able to help you.  Typically, when you are qualified on a system after
being trained, you will get an email asking if you want to subscribe to
these equipment lists.  If you haven't gotten these emails, please notify
coral at snf (there was a period of upgrades when certain services were
unavailable -- maybe your qualifications came during this time?)

If you would like to see the archived equipment discussion group emails,
please check out:  http://snf.stanford.edu/Equipment/ArchiveByArea.html

Regards,

Mary

David Wang wrote:

> Dear Mary,
>
> This is Dawei Wang from UC Irvine, an out side user of SNF. I have been
> qualified
> on several equipments in SNF, including Raith, Innotek, SVG coat, SVG
> developer,
> Karl Suss, Headway spiner. But I have never received any email from the
> user group
> of these equipments. Can you help me check what the problem is?
> My Coral logon name is: dwang.
>
> Thank you!
>
> Dawei

--
Mary X. Tang, Ph.D.
National Nanofabrication Users' Network
Stanford Nanofabrication Facility
CIS Room 136, Mail Code 4070
Stanford, CA  94305
(650)723-9980
mtang at stanford.edu
http://snf.stanford.edu




From shott at snf.stanford.edu  Thu Aug 21 15:21:13 2003
From: shott at snf.stanford.edu (John Shott)
Date: Thu, 21 Aug 2003 15:21:13 -0700
Subject: email
In-Reply-To: <3F4542A7.EF5C2C37@snf.stanford.edu>
References: <5.2.0.9.0.20030821140133.044d8de0@imap.uci.edu> <3F4542A7.EF5C2C37@snf.stanford.edu>
Message-ID: <3F4545D9.7090004@snf.stanford.edu>

David:

It appears to me as if your email to dwang at snf.stanford.edu is being forward 
to the wrong e-mail address.  It has been forwarded to:
daiweiw at uci.edu ... and it appears as if your e-mail address is daweiw at uci.edu.

Is this correct?  If so, I can correct the forwarding and manually add you to 
the proper mailing lists ... what machines have you been qualified on?

Thanks,

John




From mtang at snf.stanford.edu  Fri Aug 22 13:21:02 2003
From: mtang at snf.stanford.edu (Mary Tang)
Date: Fri, 22 Aug 2003 13:21:02 -0700
Subject: pcatryss
Message-ID: <3F467B2E.AD9A492@snf.stanford.edu>

Hi guys --

pcatryss 's Coral doesn't work (gives him an error message about
"Desktop Environment.")  So, I enabled the Raith under his account.

He also says that he's had trouble with remote Coral -- that when the
new Java Webstart loads, it says that there's some expired certificate
and it won't load -- do you fellow know anything about this?

(I'm writing because he doesn't have email access in this building right
now, without Coral.)

Thanks,

Mary

--
Mary X. Tang, Ph.D.
National Nanofabrication Users' Network
Stanford Nanofabrication Facility
CIS Room 136, Mail Code 4070
Stanford, CA  94305
(650)723-9980
mtang at stanford.edu
http://snf.stanford.edu




From shott at snf.stanford.edu  Fri Aug 22 14:04:44 2003
From: shott at snf.stanford.edu (John Shott)
Date: Fri, 22 Aug 2003 14:04:44 -0700
Subject: pcatryss
In-Reply-To: <3F467B2E.AD9A492@snf.stanford.edu>
References: <3F467B2E.AD9A492@snf.stanford.edu>
Message-ID: <3F46856C.2040406@snf.stanford.edu>

Msry:

> pcatryss 's Coral doesn't work (gives him an error message about
> "Desktop Environment.")  So, I enabled the Raith under his account.

This is likely because he somehow specified the use of "Open Windows" instead 
of "Common Desktop Enviornment" .... at least I've seen several cases of that 
recently ...

That can before logging in by clicking "Options" then selecting "Sessions" and 
then selecting "Use Common Desktop Enviornment" ... he will notice that "Use 
Last Session" was previously selected.

> He also says that he's had trouble with remote Coral -- that when the
> new Java Webstart loads, it says that there's some expired certificate
> and it won't load -- do you fellow know anything about this?

Yes, we are aware of this and are in the process of getting a "real 
certificate" from Verisign that will eliminate this and a couple of other 
problems.  It will likely take a couple of days to get that, however ...

Thanks,

John






From shott at snf.stanford.edu  Sun Aug 24 10:55:44 2003
From: shott at snf.stanford.edu (John Shott)
Date: Sun, 24 Aug 2003 10:55:44 -0700
Subject: Email from the SNF Lab not working
In-Reply-To: <005601c36909$bbbaa7a0$94c4fea9@barbara>
References: <005601c36909$bbbaa7a0$94c4fea9@barbara>
Message-ID: <3F48FC20.5060408@snf.stanford.edu>

Barbara:

Thanks for reporting this problem ... we had not heard of this problem prior 
to now and I'm not completely certain of the cause.  We are hoping to install 
Mozilla (the public domain version of netscape that is still being developed 
...) as the default browser that, we hope, will solve this problem.

Thanks,

John


> Hi John,
>  
> Since the upgrade to new the SunStar system, the internet based email is not working from the lab. I cannot receive or send any messages.
> The last cookie that is accepted when trying to connect to e-mail, closes the browser window and it disappears forever.
> Is it related to browser settings or some other security issues?
>  
> It is a very serious drawback. I heavily rely on email to communicate with my manager in every day matters as well as sending my weekly reports.
>  
> How could this be fixed somehow or do you have any other alternatives?
>  
> Thank you and I am looking forward to hear from you,
>  
> Barbara Wacker





From bmurray at snf.stanford.edu  Tue Aug 26 08:06:04 2003
From: bmurray at snf.stanford.edu (Bill Murray)
Date: Tue, 26 Aug 2003 08:06:04 -0700 (PDT)
Subject: Remote coral failed
In-Reply-To: <Pine.GSO.4.44.0308252256570.22304-100000@gloworm.Stanford.EDU>
Message-ID: <Pine.LNX.4.04.10308260759160.5941-100000@snf.stanford.edu>

Eric,

We were having problems with the certificates used to sign the jar files
with JRE 1.4.2.  To solve the problem, we decided it was time to get an
authentic digital id from VeriSign.  We are now using that to sign our
jar files.  Until your email, I believed that was working great.  However,
we are still having problems with the certificates used to sign two of
our security jar files from a third-party.  We are actively pursuing this
with them.  This should only be a problem with JRE 1.4.2.  

Based on your error message, I'm assuming that you are not using 1.4.2.
Perhaps, WebStart did not successfully download all of our newly-signed
jars.  Could you go to WebStart, delete Remote Coral, and force it to
download everything again?  Please let me know the results as soon as 
possible.

For reference, which version of the JRE are you using?

Thanks,
Bill

On Mon, 25 Aug 2003, Eric Perozziello wrote:

> 
> Hi Bill,
> 
> I just logged into coral, and it downloaded a new version.
> Now the new version will not launch.
> 
> Here is the error message:
> 
> An error occurred while launching/running the application.
> 
> Title: Coral Remote (SNF)
> Vendor: Stanford Nanofabrication Facility
> Category: Launch File Error
> 
> JAR resources in JNLP file are not signed by same certificate
> 
> 
> 



From Spotworthy at aol.com  Tue Aug 26 10:55:39 2003
From: Spotworthy at aol.com (Spotworthy at aol.com)
Date: Tue, 26 Aug 2003 13:55:39 -0400
Subject: Sunray cards short supply
Message-ID: <136231AD.282A71CA.0CEC25E7@aol.com>

There seems to be a serious shortage of SunRay cards to use in the lab.  Is there anyway we can get more cards?  It takes forever to log in every time we want to enable/disable the equipment. Thanks in advance.

lindaw


From bmurray at snf.stanford.edu  Tue Aug 26 11:30:13 2003
From: bmurray at snf.stanford.edu (Bill Murray)
Date: Tue, 26 Aug 2003 11:30:13 -0700 (PDT)
Subject: Sunray cards short supply
In-Reply-To: <136231AD.282A71CA.0CEC25E7@aol.com>
Message-ID: <Pine.LNX.4.04.10308261128370.10401-100000@snf.stanford.edu>

John and Mary,

I don't know who keeps these at the moment, but perhaps we should assign
this task to someone who is in the lab regularly: David Cala or Henry?

Bill

On Tue, 26 Aug 2003 Spotworthy at aol.com wrote:

> There seems to be a serious shortage of SunRay cards to use in the lab.  Is there anyway we can get more cards?  It takes forever to log in every time we want to enable/disable the equipment. Thanks in advance.
> 
> lindaw
> 



From mtang at snf.stanford.edu  Tue Aug 26 11:47:34 2003
From: mtang at snf.stanford.edu (Mary Tang)
Date: Tue, 26 Aug 2003 11:47:34 -0700
Subject: Sunray cards short supply
References: <Pine.LNX.4.04.10308261128370.10401-100000@snf.stanford.edu>
Message-ID: <3F4BAB46.B1747127@snf.stanford.edu>

I think Nancy has a bunch, but believe that Henry has been watching the supply in the lab and depleted Nancy's stash...  How much are these cards, by the way?  It seems that many people are keeping them in their
desks.  Henry found one lying outside.  And the last time we ran out (last week?) he found a couple dozen in just a few storage bins in the lab...

Mary

Bill Murray wrote:

> John and Mary,
>
> I don't know who keeps these at the moment, but perhaps we should assign
> this task to someone who is in the lab regularly: David Cala or Henry?
>
> Bill
>
> On Tue, 26 Aug 2003 Spotworthy at aol.com wrote:
>
> > There seems to be a serious shortage of SunRay cards to use in the lab.  Is there anyway we can get more cards?  It takes forever to log in every time we want to enable/disable the equipment. Thanks in advance.
> >
> > lindaw
> >

--
Mary X. Tang, Ph.D.
National Nanofabrication Users' Network
Stanford Nanofabrication Facility
CIS Room 136, Mail Code 4070
Stanford, CA  94305
(650)723-9980
mtang at stanford.edu
http://snf.stanford.edu




From shott at snf.stanford.edu  Tue Aug 26 11:55:19 2003
From: shott at snf.stanford.edu (John Shott)
Date: Tue, 26 Aug 2003 11:55:19 -0700
Subject: Sunray cards short supply
In-Reply-To: <Pine.LNX.4.04.10308261128370.10401-100000@snf.stanford.edu>
References: <Pine.LNX.4.04.10308261128370.10401-100000@snf.stanford.edu>
Message-ID: <3F4BAD17.6070108@snf.stanford.edu>

Bill:

I've just put out more cards ... as soon as we have a Janine replacement, 
things should be better:  She had been keeper of the cards, had been putting 
them out as needed, and is in a position to order new ones when our stockpile 
runs short.

Thanks,

John




From eap at gloworm.Stanford.EDU  Tue Aug 26 12:31:15 2003
From: eap at gloworm.Stanford.EDU (Eric Perozziello)
Date: Tue, 26 Aug 2003 12:31:15 -0700 (PDT)
Subject: Remote coral failed
In-Reply-To: <Pine.LNX.4.04.10308260759160.5941-100000@snf.stanford.edu>
Message-ID: <Pine.GSO.4.44.0308261153020.28535-100000@gloworm.Stanford.EDU>


Hi Bill,

Bingo!

I'm running Java Web Start 1.0 build fsc-b20,
Java Runtime product version 1.3.0.

I opened JWS, removed coral from the cache and
re-loaded it and it seems to work fine.  I don't
know why I didn't try that last night!  I did go
to the web link and try that, thinking it would
re-load something, but I guess not.

Thanks Bill,
-Eric



On Tue, 26 Aug 2003, Bill Murray wrote:

> Eric,
>
> We were having problems with the certificates used to sign the jar files
> with JRE 1.4.2.  To solve the problem, we decided it was time to get an
> authentic digital id from VeriSign.  We are now using that to sign our
> jar files.  Until your email, I believed that was working great.  However,
> we are still having problems with the certificates used to sign two of
> our security jar files from a third-party.  We are actively pursuing this
> with them.  This should only be a problem with JRE 1.4.2.
>
> Based on your error message, I'm assuming that you are not using 1.4.2.
> Perhaps, WebStart did not successfully download all of our newly-signed
> jars.  Could you go to WebStart, delete Remote Coral, and force it to
> download everything again?  Please let me know the results as soon as
> possible.
>
> For reference, which version of the JRE are you using?
>
> Thanks,
> Bill
>
> On Mon, 25 Aug 2003, Eric Perozziello wrote:
>
> >
> > Hi Bill,
> >
> > I just logged into coral, and it downloaded a new version.
> > Now the new version will not launch.
> >
> > Here is the error message:
> >
> > An error occurred while launching/running the application.
> >
> > Title: Coral Remote (SNF)
> > Vendor: Stanford Nanofabrication Facility
> > Category: Launch File Error
> >
> > JAR resources in JNLP file are not signed by same certificate
> >
> >
> >
>
>



From Spotworthy at aol.com  Thu Aug 28 11:34:58 2003
From: Spotworthy at aol.com (Spotworthy at aol.com)
Date: Thu, 28 Aug 2003 14:34:58 -0400
Subject: what is up with netscape?
Message-ID: <01AA9063.5663D611.0CEC25E7@aol.com>

Netscape is now closing itself about 75% of the time when I try to access web sites.  Is this a new firewall or something? Can't access any subdirectories on Yahoo.com, and only some subdirectories of Netscape.  Is this a permantnent feature, or is there a fix on the way?

Linda W.


From mtang at snf.stanford.edu  Thu Aug 28 15:45:25 2003
From: mtang at snf.stanford.edu (Mary Tang)
Date: Thu, 28 Aug 2003 15:45:25 -0700
Subject: afreeman
Message-ID: <3F4E8604.96250551@snf.stanford.edu>

Hi guys --

I'm just relaying a concern from Alex Freeman -- he says he reserved the
wafersaw and now his reservation is gone...  It was a particular
concern, because he needs to make his cuts today and get on a plane
tomorrow.  Sumita also has to make cuts today and get on a plane
tomorrow.  Anyway, they and at least one other user had negotiated some
sort of agreement on how to allocate time, so reservations were made,
unmade, and remade.  Alex is certain that a reservation he did make is
now gone without his intervention...    Is this possible?  (As far as I
know, no staff members have deleted his reservation.)

Mary

--
Mary X. Tang, Ph.D.
National Nanofabrication Users' Network
Stanford Nanofabrication Facility
CIS Room 136, Mail Code 4070
Stanford, CA  94305
(650)723-9980
mtang at stanford.edu
http://snf.stanford.edu




From bmurray at snf.stanford.edu  Fri Aug 29 08:43:12 2003
From: bmurray at snf.stanford.edu (Bill Murray)
Date: Fri, 29 Aug 2003 08:43:12 -0700 (PDT)
Subject: afreeman
In-Reply-To: <3F4E8604.96250551@snf.stanford.edu>
Message-ID: <Pine.LNX.4.04.10308290839080.7385-100000@snf.stanford.edu>

Mary,

I've never heard of or seen this happen before.  Doesn't mean it's 
impossible, but extremely unlikely.  We've tried to make it very easy 
and quick to make a reservation.  As a result it's very easy to delete
a reservation.  

Bill

On Thu, 28 Aug 2003, Mary Tang wrote:

> Hi guys --
> 
> I'm just relaying a concern from Alex Freeman -- he says he reserved the
> wafersaw and now his reservation is gone...  It was a particular
> concern, because he needs to make his cuts today and get on a plane
> tomorrow.  Sumita also has to make cuts today and get on a plane
> tomorrow.  Anyway, they and at least one other user had negotiated some
> sort of agreement on how to allocate time, so reservations were made,
> unmade, and remade.  Alex is certain that a reservation he did make is
> now gone without his intervention...    Is this possible?  (As far as I
> know, no staff members have deleted his reservation.)
> 
> Mary
> 
> --
> Mary X. Tang, Ph.D.
> National Nanofabrication Users' Network
> Stanford Nanofabrication Facility
> CIS Room 136, Mail Code 4070
> Stanford, CA  94305
> (650)723-9980
> mtang at stanford.edu
> http://snf.stanford.edu
> 
> 



From shott at snf.stanford.edu  Fri Aug 29 09:09:21 2003
From: shott at snf.stanford.edu (John Shott)
Date: Fri, 29 Aug 2003 09:09:21 -0700
Subject: afreeman
In-Reply-To: <3F4E8604.96250551@snf.stanford.edu>
References: <3F4E8604.96250551@snf.stanford.edu>
Message-ID: <3F4F7AB1.2070707@snf.stanford.edu>

Mary:

It is unlikely that coral "lost" a reservation ... and I agree that it is 
unlikely that a staff member deleted it.  My guess is pilot error of some sort 
... for example, if one has several pieces of equipment selected and then 
tries to make a reservation, it is actually made for the first of the selected 
pieces of equipment and not the most recently selected.

I've checked the logs, however, and there is no evidence of problems there ...

John




From afreeman at cytoplex.com  Fri Aug 29 13:14:50 2003
From: afreeman at cytoplex.com (Alex Freeman)
Date: Fri, 29 Aug 2003 13:14:50 -0700 (PDT)
Subject: reservation cancellation problem.
Message-ID: <20030829201450.E3A3ECF38@sitemail.everyone.net>

An embedded and charset-unspecified text was scrubbed...
Name: not available
URL: <http://snf.stanford.edu/pipermail/coral/attachments/20030829/7a456ee4/attachment.pl>

From bmurray at snf.stanford.edu  Fri Aug 29 13:25:02 2003
From: bmurray at snf.stanford.edu (Bill Murray)
Date: Fri, 29 Aug 2003 13:25:02 -0700 (PDT)
Subject: reservation cancellation problem. (fwd)
Message-ID: <Pine.LNX.4.04.10308291316590.10496-100000@snf.stanford.edu>

John and Mary,

As you are both probably aware, we can create audit trails to track any
information we wish.  However, there is a cost associated with this.  We
must store the data, index it, and provide some mechanism to search it.

For example, Mahnaz was convinced that some members were disabling 
equipment that had been enabled by someone else.  I added logging
that now tracks every single disable detailing the date, time, equipment
name, member that enabled, and member that disabled.  In the two plus
years since I added this, we have not found a single case where this
has happened.  We basically used this information to prove to members
that their equipment had not been disabled by someone else.

I advise against spending significant time and effort adding this
feature when we have such limited resources and many more urgent
tasks.

Thanks,
Bill 


---------- Forwarded message ----------
Date: Fri, 29 Aug 2003 13:14:50 -0700 (PDT)
From: Alex Freeman <afreeman at cytoplex.com>
To: Coral at snf.stanford.edu
Subject: reservation cancellation problem.

I had made a reservation for wafer saw on thursday, under afreeman. But somehow my reservation was cancelled, because of which i had to change all my travel plans for the labor day week end. I would greatly appreciate if you could find out, if this was a computer problem, or which staff member cancelled my reservation. Thanking you,

alex

=============================
Alex Freeman, Ph.D
Cytoplex Biosciences
2401 Merced St. 
San Leandro, CA 94577
Ph 214-353-2925
http://www.cytoplex.com
====================================

_____________________________________________________________
Get email for your site ---> http://www.everyone.net