HotJobs submission for 23501, Equipment Engineering Maintenance Supervisor

RichAprile at usamedia.tv RichAprile at usamedia.tv
Sun Jan 21 20:27:00 PST 2007


Rich Aprile applied to the following job:  Job ID: 23501, Equipment Engineering Maintenance Supervisor on HotJobs.com.

****Cover Letter****
Richard Aprile
234 Parc Place
Milpitas, CA 95035
408-263-5499 (home)
510-585-6515 (cell)
RichAprile at sbcglobal.net


Dear: Human Resources Manager
Please accept this letter and the enclosed resume as expressed interest in the employment opportunities in your 
company.
 
As a customer-oriented support professional I offer an excellent skill set to direct both domestic and 
international support operations.  I have managed both the domestic and international support services for high 
value wafer characterization metrology instrumentation.  In this capacity I had budgetary responsibility, 
resolved customer business and technical problems, and developed operational and marketing strategies.  I also 
developed system-reporting procedures to ensure product reliability and availability.

As the support manager I routinely interact with clients at all levels to ensure a smooth transition of product 
from the manufacturing floor to the customer site.  As the in-house customer advocate, I monitor assembly and 
test activities while managing the quality assurance, installation, training and repair engineers.  I have 
established facilities, developed procedures, and marketed and sold services.  I analyzed application 
requirements, recommended solutions, managed interdepartmental coordination, developed sales support 
materials, and developed and delivered operator, user, technician, and engineer training programs.

I enjoy the team-oriented process of growing a technologically sophisticated business.  Let me apply my skills 
to help successfully continue to bring your technology to market.  I look forward to being considered for a 
position as a key member of your team.  Please contact me to discuss this opportunity.


Thank you for your consideration,

 
Richard W Aprile

Name:		Rich Aprile
Address:	234 Parc Place
	 	
	 	Milpitas, CA 95035
Job Title: 	Applications Development & Technical Support Manag
Will Relocate?	Y 
Experience Level:15
Work Auth:	United States
Primary Phone:	408-263-5499
Secondary Phone:510-585-6515
Email: 		RichAprile at usamedia.tv 
Minimum Annual Salary Requirement: Unspecified 

******RESUME******

Richard Aprile
234 Parc Place
Milpitas, CA 95035
408-263-5499 (home)
510-585-6515 (cell)
RichAprile at sbcglobal.net


Dear: Human Resources Manager
Please accept this letter and the enclosed resume as expressed interest in the
employment opportunities in your 
company.
 
As a customer-oriented support professional I offer an excellent skill set to
direct both domestic and international support operations.  I have managed both
the domestic and international support services for high 
value wafer characterization metrology instrumentation.  In this capacity I had
budgetary responsibility, resolved customer business and technical problems, and
developed operational and marketing strategies.  I also 
developed system-reporting procedures to ensure product reliability and
availability.

As the support manager I routinely interact with clients at all levels to ensure
a smooth transition of product from the manufacturing floor to the customer
site.  As the in-house customer advocate, I monitor assembly and 
test activities while managing the quality assurance, installation, training and
repair engineers.  I have established facilities, developed procedures, and
marketed and sold services.  I analyzed application 
requirements, recommended solutions, managed interdepartmental coordination,
developed sales support materials, and developed and delivered operator, user,
technician, and engineer training programs.

I enjoy the team-oriented process of growing a technologically sophisticated
business.  Let me apply my skills to help successfully continue to bring your
technology to market.  I look forward to being considered for a position as a
key member of your team.  Please contact me to discuss this opportunity.


Thank you for your consideration,

 
Richard W Aprile


Richard Aprile
234 Parc Place
Milpitas, CA 95035
408-263-5499 (home)
510-585-6515 (cell)
RichAprile at sbcglobal.net

PROFESSIONAL HIGHLIGHTS

Tokyo Electron Santa Clara, CA (Feb 2004 to Present) (Timbre Technologies /
Therma-Wave)
Senior Manager of Applications Development & Technical Support
Responsible for total customer satisfaction both domestically and
internationally for integrated CD metrology products. This responsibility
includes Field Service, Technical Support, Technical Publications, Training,
Applications Support, and Applications Development.  Developed and implemented
all policies, procedures and training programs.  Provide market evolution,
product requirements, competition analysis, identify potential new markets. 
Provide technical analysis of target customer applications to determine system
cost and requirements fit.  Monitor the business environment.  Provided training
for field engineers and customers both classroom and in field.  Designed and
implemented a spare parts system. Hired, Trained, and supervised technical and
administrative personnel while remaining hands-on technically.  Managed,
selected, and trained service representatives in Japan, Korea, Taiwan, and
Europe.

United States Ski Association (Nov 2000 to Feb 2004)
Head Coach FIS, J1 & J2
Responsible for the management of athletes, coaches and electronic equipment.
The electronic equipment includes hand held timers, wireless & hardwired timers,
networked & non-networked computers and accessories.  Duties included coaching
racers, setting courses, running race events, managing coaches, managing a
diverse race crew, and all administration duties. This includes developing and
implementing training and safety programs that meet the FIS & USSA standards.

KLA-Tencor, Milpitas CA (Sept 1998 to Jan 2001)
Senior Product Support Manager
Responsible for total customer satisfaction both domestically and
internationally.  This responsibility includes Beta site management, Y2K,
Quality Assurance, On-Site Service, Technical Support, Training, Applications
Support, Field Service and Installation activities.  Provide market evolution,
product requirements, competition analysis, identify potential new markets. 
Provide technical analysis of target customer applications to determine system
cost and requirements fit.  Monitor the business environment.  Produced and
documented plan to support new products while ensuring customer satisfaction on
existing products.  Develop support strategy, documentation plan, training
course, escalation process, FRU and CRU lists, warranty & contract strategy and
pricing.  Hired, Trained, and supervised technical and administrative personnel.
 Managed all Beta site activities for division that achieved signoff 50% ahead
of schedule.

OnTrak Systems, San Jose CA (Jan 1997 to Sept 1998)
International Support Director
Responsible for total customer satisfaction both domestically and
internationally.  I was charged with managing and coordinating all international
support activities including installation, repair, modification, training, and
applications support.  I hosted visiting customers for all source inspections. 
I managed all escalations and ensure that they are completed timely and to
complete customer satisfaction. I was in charge of the OnTrak to Lam service
transition. This included the transition of P&L, warranty, spares, and
personnel.

Ultrapointe, San Jose CA (Jan 1994 to Jan 1997)
Director of Customer Support
Responsible for total customer satisfaction both domestically and
internationally. This responsibility includes Quality Assurance, On-Site
Service, Technical Support, Training, Applications Support, Field 
Service and Installation activities. Developed and implemented all policies,
procedures and training programs. Developed and implemented programs to improve
MTBF and MTTR. Developed and tracked 
department budget in excess of $1,500,000. Designed and implemented a spare
parts forecasting system. Developed, forecast, marketed, and negotiate service
contracts resulting in revenue in excess of $1,250,000. Hired, Trained, and
supervised technical and administrative personnel while remaining hands-on
technically. Managed, selected, and trained service representatives in Japan,
Korea, Taiwan, and Europe. Selected, opened and managed satellite support
offices. Awarded vendor of the year (1996) Lucent Technologies for exceptional
customer support.

Photronics Inc, Milpitas, CA (Sept 1989 to Jan 1994)
Manufacturing Engineering Manager 
Responsible for all engineering activities in the E-Beam lithography, Laser
lithography, Chemical process, cleaning and pellicle application areas. 
Maintain and report on production indices by using SPC and Total Quality
Concepts. Coordinate the activities of six directly reporting engineers while
remaining hands-on technically.  Yearly budget and cost reporting.  Return on
Investment (ROI) for all capital equipment purchases.  Administer and negotiate
vendor service contracts in excess of $2,000,000 annually.  Published and
presented first paper ever by Photronics.

United States Air Force (Nov 1982 to Apr 1988)
Cryptographic Maintenance Specialist
Supervised, trained and assisted co-workers in the installation, inspection,
testing, repairing, modification, and safeguarding of more than 60 pieces of
cryptographic and ancillary communications equipment throughout a four-state
region.  Rated excellent technician and an outstanding leader by superiors.
Provided critical support for U.S. projects such as the Strategic Defense
Initiative (SDI).  Commended for exemplary service in time of crisis.

Inertial Radar Navigation Systems Specialist
Supervised, trained and assisted co-workers in the installation, inspection,
testing, repairing, modification, and safeguarding of Inertial Navigation and
Doppler Radar equipment.  Received Technical Excellence Award from Headquarters
SAC. Rated an outstanding leader by superiors.  Provided critical support for
U.S. projects. Commended for exemplary service in time of crisis.

EDUCATION
Masters of Business Administration - Lexington University  
Summa Cum Laude May 1994

Bachelor of Science Electrical Engineering - Lexington University  
Summa Cum Laude May 1990

United States Ski Association National Coaches Academy May 2001

PUBLICATIONS
"Comparison of State of the Art Lithography Tools," 13th annual B.A.C.U.S.
Symposium Photomask Technology and Management '93, Santa Clara, September 22,
1993


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