Comment raith SNF 2012-02-28 09:22:33: phone call forever to resolve SEM focusing issues

jwc at snf.stanford.edu jwc at snf.stanford.edu
Tue Feb 28 09:22:33 PST 2012


last evening at 11 PM I spent over an hour on the phone supporting a user on the raith tool that was having difficulty focusing and stigmating on teh tool.  He indicated the lens was not reponsive and did not change when he tranlated the mouse.
Did any other users have problems on the tool?
RSVP
James 




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