FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

[James Conway]

FAQ ##:  SYSTEM PROBLEMS:  "WHO ARE YOU GOING TO CALL"


Greetings:

I will be away next week attending Three Beams and I wish to formally 
set into place a hierarchical structure on what to do and whom to call 
if you encounter problems on the RAITH 150 system during my absence, and 
for those times I am not be available by cell phone.

Up till now this has been in place informally within the RAITH Champions 
and has been mentioned in training sessions after RAITH Group V -- but 
after a SNAFU that occurred in my last absence last March I wish to 
restate this THREAD as an FAQ...

For Example: 

    * You encounter a LOAD LOCK Error 4 on the system and cannot
      complete the Load/ Unload cycle without an administrator login.
    * The pumps or system hardware are not working normally and the
      logic may have become reversed.
    * Beam Blanking Logic is reversed due to an RAITH150.exe application
      crash when the beam was unblanked...

   1. If I am available, try to call me on my cell and I will walk you
      through the Recovery procedures. 001-415-412-4825
      (NOTE:  I live on the fringe of cell service when at home, and
      every Monday evening am off the grid after 10 PM and cannot be
      reached. Sometimes I can receive a SMS text messages.  I will
      respond if I am able to ASAP.

   2. Try to contact a RAITH Champion:
      Luigi Scaccabarozzi gigi at snf.stanford.edu
      <mailto:gigi at snf.stanford.edu>  at 650-725-6970
      Arvind Sundaramurthy  arvisun at stanford.edu
      <mailto:arvisun at stanford.edu> (650) 450-0475
      Mark Topinka mtopinka at stanford.edu <mailto:mtopinka at stanford.edu> 
      1-650-387-6049
      David Fattal dfattal at stanford.edu <mailto:dfattal at stanford.edu> 
      650-724-9612 office  650-723-8586 lab

   3. Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com  218-483-1267 
    

   4.

For Major Hardware issues and all emergencies with the LEO or RAITH Hardware: 
Contact the  RAITH USA Field Service Manager, Cole Loomis cl at raithusa.com   (631) 738-9500
or Kevin Burcham <kb at raithusa.com> also at the Main Raith USA line (631) 738-9500 
    

Finally unless it is a catastrophic failure and the system becomes 
unsafe or in the least terrifying to operate -- please avoid placing the 
system into RED LIGHT Mode when I am away.
ALWAYS report all errors and comments to to the CORAL 'Make Comments' or 
'Report Problem' section so it gets logged into our tracking system. To 
quote John Shott, "Its not a problem until it is reported to CORAL."

Raith Champions wishing to step forward and gain more training on 
clearing load lock errors and recovering from problems are encouraged to 
see me for further training.

Thank you for your support!

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
650-725-7075
jwc at snf.stanford.edu



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