I will be away from SNF through September 12, 2005
jwc at snf.stanford.edu
Thu Aug 25 18:13:42 PDT 2005
Greetings SNF Raith Users:
I will be away from Stanford Nanofabrication Facility through 8:30 AM
Monday September 12, 2005.
Through Saturday August 27, 2005 until ~5 PM -- I may be reachable by
cell phone at 001-415-412-4825. Back on the cell phone grid late
September 9, 2005.
If you call please leave me a voice mail if I don't pick it up.
I will not be able to respond to email at jwc at snf.stanford.edu
I may obtain access to James.Conway at stanford.edu after September 9, 2005
In my absence Gigi, Mark Topinka, David Fattal and Ryan Tu will be in
charge of the RAITH system.
Please refer to your local Raith Champion should you need assistance on
If you run into problems or system issues please follow the 'Who are you
going to Call' procedures posted by the system and attached to this email.
Joe Klingfus with Raith USA will be available to answer application
questions if you need it.
Cole Loomis should be contacted at Raith USA should any system
performance and maintenance issues.
Please play nicely together!
Thank you for your support,
Stanford Nanofabrication Facility
FAQ: HOW to get help on the RAITH System during your session -- "Who are
your gonna call"
>> FAQ ##: SYSTEM PROBLEMS: "WHO ARE YOU GOING TO CALL"
>> I will be away all of next week. I wish to remind everyone
>> that we have set into place a hierarchical structure on what to do
>> and whom to call if you encounter problems on the RAITH 150 system
>> during my absence' or for those times I am not be available by cell
>> I will be available by phone at 415-412-4825 by voice mail and SMS
>> text messaging. I will respond at my earliest opportunity.
>> I normally will call the Ebeam Lab several times daily through the
>> course of the week.
>> For Example:
>> * You encounter a LOAD LOCK Error 4 on the system and cannot
>> complete the Load/ Unload cycle without an administrator login.
>> * The pumps or system hardware are not working normally and the
>> logic may have become reversed.
>> * Beam Blanking Logic is reversed due to an RAITH150.exe
>> application crash when the beam was unblanked...
>> 1. If I am available, try to call me on my cell and I will walk
>> you through the Recovery procedures. 001-415-412-4825
>> (NOTE: I live on the fringe of cell service when at home, and
>> every Monday evening am off the grid after 10 PM and cannot be
>> reached. Sometimes I can receive a SMS text messages. I will respond
>> if I am able to ASAP.
>> 2. Try to contact a RAITH Champion:
>> Luigi Scaccabarozzi gigi at snf.stanford.edu at 1-650-725-6970
>> Arvind Sundaramurthy arvisun at stanford.edu 1-650- 450-0475
>> Ryan Tu ryantu at stanford.edu 1-650-799-6492
>> Mark Topinka mtopinka at stanford.edu 1-650-387-6049
>> David Fattal dfattal at stanford.edu 650-724-9612 office
>> 650-723-8586 lab
>> 3. Contact a RAITH USA Application Support Specialist:
>> Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com
>> 4. For Major Hardware issues and all emergencies with the LEO or
>> RAITH Hardware:
>> Contact the RAITH USA Field Service Manager, Cole Loomis
>> cl at raithusa.com (631) 738-9500
>> or Kevin Burcham <kb at raithusa.com> also at the Main Raith USA line
>> (631) 738-9500
>> Finally unless it is a catastrophic failure and the system becomes
>> unsafe or in the least terrifying to operate -- please avoid placing
>> the system into RED LIGHT Mode when I am away. ALWAYS report all
>> errors and comments to to the CORAL 'Make Comments' or 'Report
>> Problem' section so it gets logged into our tracking system. To quote
>> John Shott, "Its not a problem until it is reported to CORAL."
>> Many thanks to the many Raith Champions whom have come forward and
>> offered to cover for me during my absence!
>> Thank you all for your support!
>> James Conway
>> Ebeam Technology Group
>> Stanford Nanofabrication Facility.
>> cell 415-412-4825
>> jwc at snf.stanford.edu
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