JWC is out FRI. & MON: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
jwc at snf.stanford.edu
Thu Jun 9 18:17:04 PDT 2005
FAQ ##: SYSTEM PROBLEMS: "WHO ARE YOU GOING TO CALL"
Greetings Raith Users:
I will be away this Friday and next Monday attending a training event in
Southern California. I will be returning 8:30 AM Tues.
I wish to remind everyone that we have set into place a hierarchical
structure on what to do and whom to call if you encounter problems on
the RAITH 150 system during my absence, or for those times I am not be
available by cell phone.
I may not be available by phone during this period at 415-412-4825
because at times I will be 'off-the-grid'. Please leave a voice mail and
I will respond as soon as I am able to.
* You encounter a LOAD LOCK Error 5 on the system and cannot
complete the Load/ Unload cycle without an administrator login.
* The pumps or system hardware are not working normally and the
logic may have become reversed.
* Beam Blanking Logic is reversed due to an RAITH150.exe application
crash when the beam was unblanked...
1. If I am available, try to call me on my cell and I will walk you
through the Recovery procedures. 001-415-412-4825
(NOTE: I live on the fringe of cell service when at home, and
every Monday evening am off the grid after 10 PM and cannot be reached.
Sometimes I can receive a SMS text messages. I will respond if I am
able to ASAP.
2. Try to contact a RAITH Champion:
Luigi Scaccabarozzi gigi at snf.stanford.edu at 1-650-725-6970 GIGI
will be away this weekend too!
Arvind Sundaramurthy arvisun at stanford.edu 1-650- 450-0475
Ryan Tu ryantu at stanford.edu 1-650-799-6492
Mark Topinka mtopinka at stanford.edu 1-650-387-6049
David Fattal dfattal at stanford.edu 650-724-9612 office
3. Contact a RAITH USA Application Support Specialist:
Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 218-483-1267
4. For Major Hardware issues and all emergencies with the LEO or
Contact the RAITH USA Field Service Manager, Cole Loomis
cl at raithusa.com (631) 738-9500
or Kevin Burcham kb at raithusa.com also at the Main Raith USA line (631)
Finally unless it is a catastrophic failure and the system becomes
unsafe or in the least terrifying to operate -- please avoid placing the
system into RED LIGHT Mode when I am away. ALWAYS report all errors and
comments to to the CORAL 'Make Comments' or 'Report Problem' section so
it gets logged into our tracking system. To quote John Shott, "Its not a
problem until it is reported to CORAL."
Many thanks to the many Raith Champions whom have come forward and
offered to cover for me during my absence!
Thank you all for your support!
Ebeam Technology Group
Stanford Nanofabrication Facility.
jwc at snf.stanford.edu
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