FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
jwc at snf.stanford.edu
Fri May 27 12:17:05 PDT 2005
FAQ: HOW to get help on the RAITH System during your session -- "Who are
your gonna call"
FAQ ##: SYSTEM PROBLEMS: "WHO ARE YOU GOING TO CALL"
I will be away all of next week attending Three Beams
<http://www.research.ibm.com/eipbn/> and I wish to remind everyone that
we have set into place a hierarchical structure on what to do and whom
to call if you encounter problems on the RAITH 150 system during my
absence' or for those times I am not be available by cell phone.
I will be available by phone at 415-412-4825 by voice mail and SMS text
messaging. I will respond at my earliest opportunity.
I normally will call the Ebeam Lab several times daily through the
course of the week.
* You encounter a LOAD LOCK Error 4 on the system and cannot
complete the Load/ Unload cycle without an administrator login.
* The pumps or system hardware are not working normally and the
logic may have become reversed.
* Beam Blanking Logic is reversed due to an RAITH150.exe application
crash when the beam was unblanked...
1. If I am available, try to call me on my cell and I will walk you
through the Recovery procedures. 001-415-412-4825
(NOTE: I live on the fringe of cell service when at home, and
every Monday evening am off the grid after 10 PM and cannot be reached.
Sometimes I can receive a SMS text messages. I will respond if I am
able to ASAP.
2. Try to contact a RAITH Champion:
Luigi Scaccabarozzi gigi at snf.stanford.edu at 1-650-725-6970
Arvind Sundaramurthy arvisun at stanford.edu 1-650- 450-0475
Ryan Tu ryantu at stanford.edu 1-650-799-6492
Mark Topinka mtopinka at stanford.edu 1-650-387-6049
David Fattal dfattal at stanford.edu 650-724-9612 office
3. Contact a RAITH USA Application Support Specialist:
Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 218-483-1267
4. For Major Hardware issues and all emergencies with the LEO or
Contact the RAITH USA Field Service Manager, Cole Loomis
cl at raithusa.com (631) 738-9500
or Kevin Burcham <kb at raithusa.com> also at the Main Raith USA line (631)
Finally unless it is a catastrophic failure and the system becomes
unsafe or in the least terrifying to operate -- please avoid placing the
system into RED LIGHT Mode when I am away. ALWAYS report all errors and
comments to to the CORAL 'Make Comments' or 'Report Problem' section so
it gets logged into our tracking system. To quote John Shott, "Its not a
problem until it is reported to CORAL."
Many thanks to the many Raith Champions whom have come forward and
offered to cover for me during my absence!
Thank you all for your support!
Ebeam Technology Group
Stanford Nanofabrication Facility.
jwc at snf.stanford.edu
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