FAQ NO 6: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

James Conway jwc at snf.stanford.edu
Thu Aug 24 10:22:43 PDT 2006


Good Morning Raith Users:

Starting tomorrow and continuing through September 11, 2006 I will be 
away from SNF on my annual trip away to the BurningMan event in Nevada.  
During this time I will be far off the cell phone grid and you will be 
unable to reach me by cell phone for support on the Raith 150 system.  
This will be from August 26 through September 5, 2006.  From September 5 
to the morning of September 11, 2006 I will be on and off the cell phone 
grid as I travel through remote parts of Nevada, Utah, Arizona and 
Southern California on my vacation.  I will respond to all voice mail 
left on my phone as soon as I am able to.

All PMMA's have been stock in sufficient supplies to last through this 
period.  Please use these expensive engineering materials frugally and 
if we run out please see Mahnaz Mansourpour or David Cala to obtain the 
next bottle of materials.

Please enlist the aid of your local Raith Champions for assistance on 
the tool should you run into any problems whatsoever.

Below and attached I have the Raith FAQ No. 6, How to Get Help - "WHO 
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.

Please play nicely together and work to maximize throughput on the 
system while I am away.

Thank you for your support!

James Conway




---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO CALL"

Greetings Raith Users:
I wish to remind everyone that we have set into place a hierarchical 
structure     on what to do and whom to call if you encounter problems 
on the RAITH 150 system
during my absence, or for those times I am not be available by cell phone.
 
  For Example:
 
* You encounter a LOAD LOCK ERROR on the system and cannot
* continue the Load or Unload cycle without an administrator login and 
support.
* The pumps or system hardware are not working normally and the
* logic may have become reversed.
* Beam Blanking Logic is reversed due to an RAITH150.exe
* application crash when the beam was unblanked in your software panel ...

1. If I am available, try to call me on my cell phone and I will walk 
you through the Recovery procedures. My number is 001-415-412-4825.
    Be sure to leave Voice Mail if I don't answer!


2. Try then to contact a RAITH Champion:
    Arvind Sundaramurthy arvisun at stanford.edu 1-650- 450-0475
    Ryan Tu ryantu at stanford.edu 1-650-799-6492
    Jun Pan panjun at stanford.edu 1-650-353-6588
    Hemanth Jagannathan jhemanth at stanford.edu 1-650-380-2105

 
3.    Contact a RAITH USA Application Support Specialist:
        Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 
1-218-483-1267
 
4.  For Major Hardware issues and all emergencies with the LEO or RAITH 
Hardware:
    Contact the RAITH USA Field Service Manager, Cole Loomis 
cl at raithusa.com
    (631) 738-9500 or Kevin Burcham <kb at raithusa.com> same number at 
RAITH USA.




Thank you all for your support!


James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc at snf.stanford.edu


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