JWC is out FRI. afternoon & MONDAY all day -- FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

[James Conway]

Greetings Raith Community:

I will be away from the office from 1 PM this afternoon through 10 AM 
Tuesday morning.
If you run into problems on the system attempt to call me or any Raith 
Champion.  
Please refrain from placing the system into shutdown mode (red light) 
while I am away from the Lab.

Thank you for your support!

James Conway
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FAQ :  SYSTEM PROBLEMS:  "WHO ARE YOU GOING TO CALL"

Greetings Raith Users:

I wish to remind everyone that we have set into place a hierarchical 
structure on what to do and whom to call if you encounter problems on 
the RAITH 150 system during my absence, or for those times I am not be 
available by cell phone.

I may not be available by phone during this period at 415-412-4825 
because at times I will be 'off-the-grid'. Please leave a voice mail and 
I will respond as soon as I am able to.

For Example:

    * You encounter a LOAD LOCK Error 5 on the system and cannot 
complete the Load/ Unload cycle without an administrator login.
    * The pumps or system hardware are not working normally and the 
logic may have become reversed.
    * Beam Blanking Logic is reversed due to an RAITH150.exe application 
crash when the beam was unblanked...

   1. If I am available, try to call me on my cell and I will walk you 
through the Recovery procedures. 001-415-412-4825
NOTE:  I live on the fringe of cell service when at home and sometimes 
cannot be reached. Sometimes I can still receive a SMS text messages. I 
promise to respond if I am able to ASAP.

   2. Try to contact a RAITH Champion:
      Luigi Scaccabarozzi gigi at snf.stanford.edu  at 1-650-725-6970  GIGI 
will be away this weekend too!
      Arvind Sundaramurthy  arvisun at stanford.edu 1-650- 450-0475
      Ryan Tu ryantu at stanford.edu  1-650-799-6492
      Mark Topinka mtopinka at stanford.edu  1-650-387-6049
    

   3. Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com  218-483-1267
    

   4. For Major Hardware issues and all emergencies with the LEO or 
RAITH Hardware:
Contact the  RAITH USA Field Service Manager, Cole Loomis 
cl at raithusa.com   (631) 738-9500
or Kevin Burcham kb at raithusa.com also at the Main Raith USA line (631) 
738-9500
    

Finally unless it is a catastrophic failure and the system becomes 
unsafe or in the least terrifying to operate -- please avoid placing the 
system into RED LIGHT Mode when I am away. ALWAYS report all errors and 
comments to to the CORAL 'Make Comments' or 'Report Problem' section so 
it gets logged into our tracking system. To quote John Shott, "Its not a 
problem until it is reported to CORAL."

Many thanks to the many Raith Champions whom have come forward and 
offered to cover for me during my absence!

Thank you all for your support!

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
office 650-725-7075
cell 415-412-4825
jwc at snf.stanford.edu



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