FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

James Conway jwc at snf.stanford.edu
Thu Feb 16 18:35:57 PST 2006


FAQ: HOW to get help on the RAITH System during your session -- "Who are 
your gonna call"

FAQ ##:  SYSTEM PROBLEMS:  "WHO ARE YOU GOING TO CALL"


Greetings:

I will be away tomorrow , Friday and Monday's Holiday 
<http://www.research.ibm.com/eipbn/> and I wish to remind everyone that 
we have set into place a hierarchical structure on what to do and whom 
to call if you encounter problems on the RAITH 150 system during my 
absence' or for those times I am not be available by cell phone.

I will be available by phone at 415-412-4825 and also by voice mail and 
SMS text messaging.  I will respond at my earliest opportunity.
I normally will call the Ebeam Lab several times daily.


For Example:

    * You encounter a LOAD LOCK Error 4 on the system and cannot 
complete the Load/ Unload cycle without an administrator login.
    * The pumps or system hardware are not working normally and the 
logic may have become reversed.
    * Beam Blanking Logic is reversed due to an RAITH150.exe application 
crash when the beam was unblanked...

   1. If I am available, try to call me on my cell and I will walk you 
through the Recovery procedures. 001-415-412-4825
    

   2. Try to contact a RAITH Champion:
      Luigi Scaccabarozzi gigi at snf.stanford.edu  at 1-650-725-6970
      Arvind Sundaramurthy  arvisun at stanford.edu 1-650- 450-0475
      Ryan Tu ryantu at stanford.edu  1-650-799-6492
      Mark Topinka mtopinka at stanford.edu  1-650-387-6049
     

   3. Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com  218-483-1267
    

   4. For Major Hardware issues and all emergencies with the LEO or 
RAITH Hardware:
Contact the  RAITH USA Field Service Manager, Cole Loomis 
cl at raithusa.com   (631) 738-9500
or Kevin Burcham <kb at raithusa.com> also at the Main Raith USA line (631) 
738-9500
    

Finally unless it is a catastrophic failure and the system becomes 
unsafe or in the least terrifying to operate -- please avoid placing the 
system into 'RED LIGHT' Mode when I am away. ALWAYS report all errors 
and comments to to the CORAL 'Make Comments' or 'Report Problem' section 
so it gets logged into our tracking system. To quote John Shott, "Its 
not a problem until it is reported to CORAL."

Many thanks to the many Raith Champions whom have come forward and 
offered to cover for me during my absence!

Thank you all for your support!

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
650-725-7075
cell 415-412-4825
jwc at snf.stanford.edu



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