FAQ NO 6: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

James Conway jwc at snf.stanford.edu
Thu Sep 28 16:19:56 PDT 2006


Good Morning Raith Users:

Starting now through 10-09-06  I will be away from SNF  During this time 
I will be on and off the cell phone grid and you may be unable to reach 
me by cell phone for support on the Raith 150 system.    I will respond 
to all voice mail left on my phone as soon as I am able to.

Please enlist the aid of your local Raith Champions for assistance on 
the tool should you run into any problems whatsoever.

Below and attached I have the Raith FAQ No. 6, How to Get Help - "WHO 
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.

Please play nicely together and work to maximize throughput on the 
system while I am away when it returns to service.

Thank you for your support!

James Conway




---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO CALL"

Greetings Raith Users:
I wish to remind everyone that we have set into place a hierarchical 
structure     on what to do and whom to call if you encounter problems 
on the RAITH 150 system
during my absence, or for those times I am not be available by cell phone.
 
  For Example:
 
* You encounter a LOAD LOCK ERROR on the system and cannot
* continue the Load or Unload cycle without an administrator login and 
support.
* The pumps or system hardware are not working normally and the
* logic may have become reversed.
* Beam Blanking Logic is reversed due to an RAITH150.exe
* application crash when the beam was unblanked in your software panel ...

1. If I am available, try to call me on my cell phone and I will walk 
you through the Recovery procedures. My number is 001-415-412-4825.
    Be sure to leave Voice Mail if I don't answer!


2. Try then to contact a RAITH Champion:
    Arvind Sundaramurthy arvisun at stanford.edu 1-650- 450-0475
    Ryan Tu ryantu at stanford.edu 1-650-799-6492
    Jun Pan panjun at stanford.edu 1-650-353-6588
    Hemanth Jagannathan jhemanth at stanford.edu 1-650-380-2105

 
3.    Contact a RAITH USA Application Support Specialist:
        Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 
1-218-483-1267
 
4.  For Major Hardware issues and all emergencies with the LEO or RAITH 
Hardware:
    Contact the RAITH USA Field Service Manager, Cole Loomis 
cl at raithusa.com
    (631) 738-9500 or Kevin Burcham <kb at raithusa.com> same number at 
RAITH USA.




Thank you all for your support!


James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc at snf.stanford.edu


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