James will be away on vacation June 29 through Monday July 9, 2007 FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
jwc at snf.stanford.edu
Thu Jun 28 18:20:42 PDT 2007
*FAQ 06 : HOW to get help on the RAITH System during your session --
"Who are your gonna call?"*
*Greetings Raith Users:*
I will be away all of next week on FTO and will not be around through
July 9, 2007 returning to work July 10, 2007.
I wish to remind everyone that we have set into place a hierarchical
structure on what to do and whom to call if you encounter problems on
the RAITH 150 system during my absence' or for those times I am not be
available by cell phone.
I will be available by phone at 415-412-4825 by voice mail and SMS text
messaging. I will respond at my earliest opportunity.
* You encounter a LOAD LOCK Error on the system and cannot complete
the Load/ Unload cycle without an administrator login.
* The pumps or system hardware are not working normally and the
logic may have become reversed.
1. If I am available, try to call me on my cell and I will walk you
through the Recovery procedures. 001-415-412-4825
2. Try to contact any RAITH Champion:
* Ilya Fushman ifushman at stanford.edu
<mailto:ifushman at stanford.edu> 650-804-1058
Andrei Faraon faraon at stanford.edu
<mailto:faraon at stanford.edu> 650-714-7881
Xinran Wang xinranw at gmail.com
<mailto:xinranw at gmail.com> 650-796-4743
<mailto:xinranw at gmail.com>
Jun Pan panjun at stanford.edu
<mailto:panjun at stanford.edu> 650-353-6588
3. Contact a RAITH USA Application Support Specialist:
Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 218-483-1267
4. For Major Hardware issues and all emergencies with the RAITH
Contact the RAITH USA Field Service Manager, Cole Loomis
cl at raithusa.com (631) 738-9500
or Kevin Burcham kb at raithusa.com also at the Main Raith USA line (631)
Finally unless it is a catastrophic failure and the system becomes
unsafe or in the least terrifying to operate -- please avoid placing the
system into RED LIGHT Mode when I am away.
ALWAYS report all errors and comments to to the CORAL 'Make Comments' or
'Report Problem' section so it gets logged into our tracking system.
To quote John Shott, "Its not a problem until it is reported to CORAL."
Many thanks to the many Raith Champions whom have come forward and
offered to cover for me during my absence!
Thank you all for your support!
Ebeam Technology Group
Stanford Nanofabrication Facility.
jwc at snf.stanford.edu
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