James will be away on vacation June 29 through Monday July 9, 2007 FAQ: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

James Conway jwc at snf.stanford.edu
Thu Jun 28 18:20:42 PDT 2007


*FAQ 06 : HOW to get help on the RAITH System during your session -- 
"Who are your gonna call?"*


*Greetings Raith Users:*

I will be away all of next week on FTO and will not be around through 
July 9, 2007 returning to work July 10, 2007.
I wish to remind everyone that we have set into place a hierarchical 
structure on what to do and whom to call if you encounter problems on 
the RAITH 150 system during my absence' or for those times I am not be 
available by cell phone.

I will be available by phone at 415-412-4825 by voice mail and SMS text 
messaging.  I will respond at my earliest opportunity.


For Example:

    * You encounter a LOAD LOCK Error on the system and cannot complete 
the Load/ Unload cycle without an administrator login.
    * The pumps or system hardware are not working normally and the 
logic may have become reversed.
   
   1. If I am available, try to call me on my cell and I will walk you 
through the Recovery procedures. 001-415-412-4825
     

   2. Try to contact any RAITH Champion:

    * Ilya Fushman      ifushman at stanford.edu
      <mailto:ifushman at stanford.edu>       650-804-1058

    *

      Andrei Faraon    faraon at stanford.edu
      <mailto:faraon at stanford.edu>          650-714-7881

    *

      Xinran Wang      xinranw at gmail.com
      <mailto:xinranw at gmail.com>           650-796-4743
      <mailto:xinranw at gmail.com>

    *

      Jun Pan              panjun at stanford.edu
      <mailto:panjun at stanford.edu>          650-353-6588

     


   3. Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com  218-483-1267
    

   4. For Major Hardware issues and all emergencies with the RAITH 
Hardware:
Contact the  RAITH USA Field Service Manager, Cole Loomis 
cl at raithusa.com   (631) 738-9500
or Kevin Burcham kb at raithusa.com also at the Main Raith USA line (631) 
738-9500
    

Finally unless it is a catastrophic failure and the system becomes 
unsafe or in the least terrifying to operate -- please avoid placing the 
system into RED LIGHT Mode when I am away.
ALWAYS report all errors and comments to to the CORAL 'Make Comments' or 
'Report Problem' section so it gets logged into our tracking system.
To quote John Shott, "Its not a problem until it is reported to CORAL."

Many thanks to the many Raith Champions whom have come forward and 
offered to cover for me during my absence!

Thank you all for your support!

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
650-725-7075
cell 415-412-4825
jwc at snf.stanford.edu



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