FAQ NO 6: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

James Conway jwc at snf.stanford.edu
Tue Nov 13 11:33:40 PST 2007

*Good Morning Raith Users:

*Starting tomorrow and continuing through November 26, 2007 I will be 
away from SNF on personal business away from the Bay area.  During this 
time I will be off the cell phone grid at times and you will be unable 
to reach me by cell phone for support on the Raith 150 system.    I will 
respond to all voice mail left on my phone as soon as I am able to at 

All PMMA's have been stock in sufficient supplies to last through this 
period.  Please use these expensive engineering materials frugally and 
if we run out please see Mahnaz Mansourpour or David Cala to obtain the 
next bottle of materials.

Please enlist the aid of your local Raith Champions for assistance on 
the tool should you run into any problems whatsoever.

Below and attached I have the Raith FAQ No. 6,* *How to Get Help - "WHO 
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.

Please play nicely together and work to maximize throughput on the 
system while I am away.

Thank you for your support!

James Conway


How to Get Help - "WHO ARE YOU GOING TO 
CALL"                                   *

* *

*Greetings Raith Users:**
*I wish to remind everyone that we have set into place a hierarchical 
structure on what to do and whom to call if you encounter problems on 
the RAITH 150 system

during my absence, or for those times I am not be available by cell phone.


*  For Example:*


·        You encounter a LOAD LOCK ERROR on the system and cannot

·        continue the Load or Unload cycle without an administrator 
login and support.

·        The pumps or system hardware are not working normally and the

·        logic may have become reversed.

·        Beam Blanking Logic is reversed due to an RAITH150.exe

·        application crash when the beam was unblanked in your software 
panel ...

1.   If I am available, try to call me on my cell phone and I will walk 
you through the Recovery procedures. My number is 001-415-412-4825.
 Be sure to leave Voice Mail if I don't answer!


2.   Try then to contact a RAITH Champion:

Ilya Fushman ifushman at stanford <mailto:ifushman at stanford>   650-804-1058

Jun Pan panjun at stanford.edu <mailto:panjun at stanford.edu> 1-650-353-6588

Dirk Englund  englund at stanford.edu <mailto:englund at stanford.edu> 



3.      Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 
<mailto:jk at raithusa.com> 1-218-483-1267


            4. For Major Hardware issues and all emergencies with the 
LEO or

RAITH Hardware:

Contact the RAITH USA Field Service Manager, Cole Loomis cl at raithusa.com 
<mailto:cl at raithusa.com>
(631) 738-9500 or Kevin Burcham kb at raithusa.com <mailto:kb at raithusa.com> 
at the same number RAITH USA.

Please be careful with the system during my absence!

All the Best, 


James Conway

Stanford Nanofabrication Facility.

Cell 415-412-4825

jwc at snf.stanford.edu <mailto:jwc at snf.stanford.edu>


*Thank you all for your support!*

James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc at snf.stanford.edu

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://snf.stanford.edu/pipermail/raith/attachments/20071113/48da7ba4/attachment.html>

More information about the raith mailing list