FAQ NO 6: HOW to get help on the RAITH System during your session -- "Who are your gonna call"

[James Conway]

*Attention Raith Users:

We have recovered from the problems we ran into on equipment in the 
Ebeam Lab and the RAITH  is ready for users.  Please be careful with the 
systems.

*Starting tomorrow and continuing through June 2, 2008 I will be away 
from SNF attending the Three Beams conference in Portland, OR.  During 
this time I will be off the cell phone grid at times and you will be 
unable to reach me by cell phone for support on the Raith 150 system.    
I will respond to all voice mail left on my phone as soon as I am able 
to at 415-412-4825.  SMS may get a faster response from me as well.

All PMMA's have been stocked in sufficient supplies to last through this 
period.  Please use these expensive engineering materials frugally and 
if we run out please see  David Cala to obtain the next bottle of materials.

Please enlist the aid of your local Raith Champions for assistance on 
the tool should you run into any problems whatsoever.

Below and attached I have the Raith FAQ No. 6,* *How to Get Help - "WHO 
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.

Please play nicely together and work to maximize throughput on the 
system while I am away. Please refrain from shutting down the system on 
Coral during my absence.

Thank you for your support!

James Conway

_______________________________________________________________________________________________________________________________________________

*RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO 
CALL"                                   *

* *

*Greetings Raith Users:**
*I wish to remind everyone that we have set into place a hierarchical 
structure on what to do and whom to call if you encounter problems on 
the RAITH 150 system

during my absence, or for those times I am not be available by cell phone.

 

*  For Example:*

 

·        You encounter a LOAD LOCK ERROR on the system and cannot

·        continue the Load or Unload cycle without an administrator 
login and support.

·        The pumps or system hardware are not working normally and the

·        logic may have become reversed.

·        Beam Blanking Logic is reversed due to an RAITH150.exe

·        application crash when the beam was unblanked in your software 
panel ...

any unforeseen problems with the Water flow and cooling or the  LIS stage.

1.   If I am available, try to call me on my cell phone and I will walk 
you through the Recovery procedures. My number is 001-415-412-4825.
 Be sure to leave Voice Mail if I don't answer!  SMS is preferred 
between 8 AM and 8 PM as Three Beams is a very active conference for me.


 

2.   Try then to contact a RAITH Champion:

Ilya Fushman ifushman at stanford <mailto:ifushman at stanford>   650-804-1058

Jun Pan panjun at stanford.edu <mailto:panjun at stanford.edu> 1-650-353-6588

Dirk Englund  englund at stanford.edu <mailto:englund at stanford.edu> 
1-650-450-3829

 

 

3.      Contact a RAITH USA Application Support Specialist:

Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com 
<mailto:jk at raithusa.com> 1-218-483-1267

 

            4. For Major Hardware issues and all emergencies with the 
LEO or

RAITH Hardware:

Contact the RAITH USA Field Service Manager, Cole Loomis cl at raithusa.com 
<mailto:cl at raithusa.com>
(631) 738-9500 or Kevin Burcham kb at raithusa.com <mailto:kb at raithusa.com> 
at the same number RAITH USA.

Please be careful with the system during my absence!

 

*Thank you all for your support!*


James Conway
Ebeam Technology Group
Stanford Nanofabrication Facility.
Cell 415-412-4825
jwc at snf.stanford.edu


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