FAQ NO 6: HOW to get help on the RAITH System during your session -- "Who are your gonna call"
jwc at snf.stanford.edu
Thu May 22 19:58:07 PDT 2008
*Attention Raith Users:
We have recovered from the problems we ran into on equipment in the
Ebeam Lab and the RAITH is ready for users. Please be careful with the
*Starting tomorrow and continuing through June 2, 2008 I will be away
from SNF attending the Three Beams conference in Portland, OR. During
this time I will be off the cell phone grid at times and you will be
unable to reach me by cell phone for support on the Raith 150 system.
I will respond to all voice mail left on my phone as soon as I am able
to at 415-412-4825. SMS may get a faster response from me as well.
All PMMA's have been stocked in sufficient supplies to last through this
period. Please use these expensive engineering materials frugally and
if we run out please see David Cala to obtain the next bottle of materials.
Please enlist the aid of your local Raith Champions for assistance on
the tool should you run into any problems whatsoever.
Below and attached I have the Raith FAQ No. 6,* *How to Get Help - "WHO
ARE YOU GOING TO CALL" and the Raith Champion list and email addresses.
Please play nicely together and work to maximize throughput on the
system while I am away. Please refrain from shutting down the system on
Coral during my absence.
Thank you for your support!
*RAITH FAQ NO 6:
RAITH SYSTEM PROBLEMS:
How to Get Help - "WHO ARE YOU GOING TO
*Greetings Raith Users:**
*I wish to remind everyone that we have set into place a hierarchical
structure on what to do and whom to call if you encounter problems on
the RAITH 150 system
during my absence, or for those times I am not be available by cell phone.
* For Example:*
· You encounter a LOAD LOCK ERROR on the system and cannot
· continue the Load or Unload cycle without an administrator
login and support.
· The pumps or system hardware are not working normally and the
· logic may have become reversed.
· Beam Blanking Logic is reversed due to an RAITH150.exe
· application crash when the beam was unblanked in your software
any unforeseen problems with the Water flow and cooling or the LIS stage.
1. If I am available, try to call me on my cell phone and I will walk
you through the Recovery procedures. My number is 001-415-412-4825.
Be sure to leave Voice Mail if I don't answer! SMS is preferred
between 8 AM and 8 PM as Three Beams is a very active conference for me.
2. Try then to contact a RAITH Champion:
Ilya Fushman ifushman at stanford <mailto:ifushman at stanford> 650-804-1058
Jun Pan panjun at stanford.edu <mailto:panjun at stanford.edu> 1-650-353-6588
Dirk Englund englund at stanford.edu <mailto:englund at stanford.edu>
3. Contact a RAITH USA Application Support Specialist:
Dr. Joseph Klingfus, Applications Scientist jk at raithusa.com
<mailto:jk at raithusa.com> 1-218-483-1267
4. For Major Hardware issues and all emergencies with the
Contact the RAITH USA Field Service Manager, Cole Loomis cl at raithusa.com
<mailto:cl at raithusa.com>
(631) 738-9500 or Kevin Burcham kb at raithusa.com <mailto:kb at raithusa.com>
at the same number RAITH USA.
Please be careful with the system during my absence!
*Thank you all for your support!*
Ebeam Technology Group
Stanford Nanofabrication Facility.
jwc at snf.stanford.edu
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