From edmyers at stanford.edu  Wed Jun 24 08:25:05 2009
From: edmyers at stanford.edu (Ed Myers)
Date: Wed, 24 Jun 2009 08:25:05 -0700
Subject: Woollam Mouse Problems
Message-ID: <6.2.5.6.2.20090624081836.033ca8d8@stanford.edu>

All,

I am very aware of the mouse problems we are seeing on the 
Woollam.  I've contacted the company and asked for help many weeks 
ago.  They indicated this problem had not been reported by their 
installed user community.  They did ask about the specifics of when 
the problem occurred.  I told them it appeared random (the most 
difficult problem to solve), as it happens to me often.

The only suggestion they had regarded the proper use of the USB 
memory sticks.  Since the mouse and keyboard are connected through 
the USB ports, Wollam was wondering if improper mounting and removal 
of the memory devices are related to our problems.

I am open to any suggestions and thoughts, but right now we don't 
have a resolution to our problems.

With the many different lab members using the equipment we have found 
SNF to be a good software testing organization.  Unfortunately we 
often find software weakness which has not been observed in the field 
after years of usage.

Ed